"storage used" is wrong

Answered
Follow
New post
Tim Fee

Hello,

Can someone please run the magic storage amount fixing script described in:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

"Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts."

I do not see any way to contact support besides a forum posting. It might also be helpful to include some way for the end-user to initiate this "script" when this kind of thing occurs, to prevent unnecessary effort from the Box support staff.

Thanks!

0

Comments

2 comments

Date Votes
  • Daryl Henderson

    I'm wondering if this is the same issue I am running into right now. My storage used is practically nothing but I am constantly getting the notification of "account storage limit reached". 

    0
    Comment actions Permalink
  • Aira

    Hi there, 

    Welcome to the Box Community! 

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

    Thanks!

    0
    Comment actions Permalink

Please sign in to leave a comment.