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"storage used" is wrong

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Tim Fee

Hello,

Can someone please run the magic storage amount fixing script described in:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

"Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts."

I do not see any way to contact support besides a forum posting. It might also be helpful to include some way for the end-user to initiate this "script" when this kind of thing occurs, to prevent unnecessary effort from the Box support staff.

Thanks!

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Comments

4 comments

Date Votes
  • Daryl Henderson

    I'm wondering if this is the same issue I am running into right now. My storage used is practically nothing but I am constantly getting the notification of "account storage limit reached". 

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

    Thanks!

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  • Box User

    Hi there, i'm with the same problem here...
    8gb showing used, but i think it's only 1,5gb....
    Could you help me?

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  • N B

    My account was left untouched for several years until lately I started using it.  I uploaded some files and noticed that the folder file count and total storage usage size were off (the count/size were actually less than the actual count/size).  After I reported the issue on this forum, it was corrected in a few days.

    After I verified the issue was corrected, I left the account without any activities for a few days.  And today, when I signed in to my account, I discovered that the total storage usage number is off, and this time it's reporting more than what the actual storage usage is.

    According to the box.com support troubleshooting description (which is last updated on 11/18/2020)

        https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    It indicates that even after box.com ran their magic script to correct the problem, the problem may happen again (which I believe is what happened to me).

    Not knowing my correct available cloud storage space makes it difficult for me to manage my data uploading.

    What is concerning is that the above troubleshooting description is over 2 years old, which implies that the problem is of low priority on box.com's fix list.  Maybe it's just me that thinks incorrect storage usage reporting is a big deal...

     

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