Please run Storage Usage Script

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tani.yuhji

• January 26, 2023 01:48

Hello Box Support team,

The storage usage shown on my account is incorrect, can you please execute the script which resolves the underlying issue?

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

 

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  Aira

  • January 26, 2023 02:07

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may refer to this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Let me know if you have any further questions.

  Thanks!

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