"We're sorry, your account is unable to preview this file type" Error in Preview

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Marco Curuvija

• February 02, 2023 11:15

What is the minimum pricing plan required to preview keynote presentations on Box.com as I am encountering an error "We're sorry, your account is unable to preview this file type" with the Business Starter pricing plan? 

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  Rona

  • February 02, 2023 22:04

  Hi Marco, 

  Welcome to Box Community! 

  Certain file type previews are only available to Business level Box accounts and above. Free or personal users can preview files owned by these accounts.

  And keynote should be previewed in the Web-App. Did you try to use another browser and/or clear your browser's cache and cookies? 

  Let us know if you need assistance. 

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  Marco Curuvija

  • February 02, 2023 22:11

  Hi Rona,

  Thanks for answering me!

  Could you clarify if the Business Starter pricing plan is considered a Business level account for the purpose of previewing keynote presentations on Box.com?

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  Marco Curuvija

  • February 08, 2023 14:08

  Rona 
  Hi Rona,
  So i upgraded my plan to business and i still get error message when i try to preview keynote presentation on box.com.
  I can open this presentation in web app of keynote, but i want to be able to preview this file with shareable link. Could you please provide me with information what needs to be done.
  
  Thank you

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