Box freezing when uploading
Answered
This is happening to my iPhone and iPad as well as multiple co-workers.
Whenever we upload pictures to box it'll work for a bit and then freeze and the only way to get it to work again is to reset network settings. It only works for a little bit before freezing again. Obviously resetting the network settings every upload isn't ideal.
I see that there was an issue that was "resolved" on Jan 31st. Can I get some support on this?
Things we've tried:
1. Re-installing the app
2. Restarting the app
3. Different WIFIs and cellular data
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Hi there,
Welcome to the Box Community!
For me to check, may I please have the following:
- Screen recording of what's happening on your end.
- Version of iOS in used
- Error message if there
May I also have the link where you see an issue occurred last January 31st?
Looking forward in assisting you.
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Can't screen record because it's a company phone. Basically, what happens is that I upload a picture by selecting "Choose from Library" select a picture (I've tried with different pictures and different locations) and then the whole app freezes.
The iOS version is 16.3
No error message
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Also here's the link to the issue: Box Status - [Major] Customers are experiencing impact to Public API, Uploads, Downloads, and Metadata.
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And there was another one yesterday: Box Status - [Major] Issues with Uploads, Downloads, Box Notes, API and Logins
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