Unable To Access Box After Logging In

Answered

Follow

New post

Daniel Ureel

• February 13, 2023 18:50

Website allows me to log in but returns a blank screen with the url: https://app.box.com/folder/0

0

• 

  Aira

  • February 15, 2023 10:08

  Hi there, 

  Welcome to the Box Community!

  I would like to have you try clearing the cached data that is stored in your browser to see if this resolves the issue for you.

  Here is an article that walks through how to do this on the different browsers that Box supports.

  Please Note: Our list of supported browsers and versions is also located here on our Community Site.

  If your issue persists, please let me know and we will continue troubleshooting!

  Thanks!

  0

  Comment actions Permalink
• 

  Gwen Gautsch

  • April 18, 2023 01:41

  I have the same issue as the user above. I have cleared cache and am using MS Edge most recent version. However the same thing occurs in Google Chrome. Both browsers and version are on the Community Site. 

  0

  Comment actions Permalink

Please sign in to leave a comment.