Payment won't process

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Stephen A Brown

• February 15, 2023 07:26

I have tried multiple times to refresh the payment information you have for us but it won't update.We get this message:

"There was an error processing your request.

We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance."

 

The card is our company debit card and it has always worked fine in the past.

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• 

  AJ

  • February 15, 2023 13:18

  Hi Stephen,

  Welcome to the Box Community! I'm happy to help.

  I'm sorry to hear about the trouble on submitting your payment information.

  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

  You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

  https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

  Best,

   

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