Can't access folders I have been invited to

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Sara Johnson

• February 22, 2023 18:11

I have not been able to access diligence folders i have been invited to. I see other people had the same issue but the Box support suggestion os "asking for access again" does not solve it. I have already done that. It appears to be an issue on Box side. This has happened on multiple transaction folders I have been invited to and using multiple browsers. Really frustrating. 

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  Aira

  • February 23, 2023 04:12

  Hi there,

  Welcome to the Box Community!

  If you cannot access the file or folder shared to you, one of the reasons is the shared settings. Please have the owner of the folder check how are they sharing the files. They may also check this article for reference: 

  https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators

  Thanks for posting. 

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