Request script to recompute available space accurately

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Box User

• February 23, 2023 22:10

Hello,

 

My box account does not reflect the accurate amount of free space available.

Can Box support please run script on my account to fix this?

 

Thank you!

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  sdk

  • February 24, 2023 05:01

  Similar issue, I deleted a large tranche of files, but the used storage did not update.  Can this be forced/refreshed?

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  sdk

  • February 24, 2023 05:12

  I just read the article "Storage Usage Or File Count In My Account Is Incorrect".  Given that was last updated Nov 2020, I suppose we are expected to live with this "bug".  At least I am on a introductory/free account, and will remain so.

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  Aira

  • February 27, 2023 01:09

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

  Let me know if you have any further questions.

  Thanks!

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