Box Drive for Mac

Answered

Follow

New post

Patrick Casciato

• February 27, 2023 19:14

Been using box drive for 2 years, now can't open it. It keeps prompting me

"Box Drive has encountered a problem that requires you to manually reset Box Drive.If the problem persists, please contact Box Support to further troubleshoot the issue."

I've manually reset twice and the problem persists. I keep getting the same prompt.

I contacted support and all it said was to manually rest again. Not helpful. Please help me solve this as soon as possible. I need it for work. Thanks, Patrick Casciato

0

• 

  Rona

  • February 27, 2023 23:12
  • Edited

  Hi Patrick, 

  Welcome to Box Community! 

  Since resetting Box Drive didn't help can you completely uninstall it? 

  • You may follow these steps to uninstall Box Drive. 
  • Reinstall Box Drive through box.com/resources/downloads. 

  Hope it helps! Let us know how it goes. 

  0

  Comment actions Permalink

Please sign in to leave a comment.