PAYMENT DECLINING FOR NO REASON
Answered
The Payment for Box Account No. B01457058 Has Declined.
I have followed the link in email to update multiple times and it won't let me do anything to correct.
There was an error processing your request.
We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.
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Hi,
Welcome to the Box Community! I'm happy to help.
This would be best addressed by our Billing Team at billing@box.com or call 0808 189 0504 our Billing Team to work directly with you.
You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box
https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information
Best,
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