creditcard payments not working
Answered
I have used my cc on file for years. there are nothing wrong with my cc. i did update (again and again) my info and cc. but my payment still get declined. any other options to pay. please give info, not just a link. (tried for 2 months now)
Also why don't u have a PAY here / pay now... options in billing. i have to update or change primary cc, and wait.. and wait.. and hope it works. is not very effective. and if it don't work. i have to try the same thing again... and again...
"trying the same solution again, and expect a different outcome is the definition of insanity... Einstein"
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Hi Peter,
Welcome to the Box Community! I'm happy to help.
Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.
You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box
https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information
Best,
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