Not receiving email notifications when a file is previewed

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CocoJN

• March 06, 2023 16:47

Hi there,

I'm still not receiving email notifications when a file has been previewed. I have tried everything, changing email, resetting the notification status to default or overriding and still nothing. That was pretty much the reason I am using box, if there is no solution, I will have to find another alternative. If you can please advise as this was working perfectly till a week or so.

Thanks

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  Aira

  • March 09, 2023 08:44

  Hi there, 

  Welcome to the Box Community!

  For me to check, may I please have the following: 

  • Are you the owner of the previewed file?
  • Are you receiving other notifications? 
  • Could you provide a screenshot of your settings? 

  Looking forward in assisting you. 

   

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