AUTHORISATION TO EDIT THE FILE HAS EXPIRED

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Jon Rhodes

• March 09, 2023 10:02

In recent weeks I have started to receive "unable to save" warnings when I try to save an open excel file to Box.

The message is "file could not be saved to Box because your authorisation to edit the file has expired" and then a version is saved to my desktop. 

This is happening to files which have only been open a few hours.

Have the time limits of how long you can keep a file open been changed?

 

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  Rona

  • March 09, 2023 23:03
  • Edited

  Hi Jon, 

  Welcome to Box Community and happy to assist! 

  I've created a ticket in regards to this issue and someone from Product Support will get in touch shortly. 

  Thanks for posting! 

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