'Box Drive has failed to update to 2.31.64'

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Shawn Sackenheim

• March 09, 2023 15:34
• Edited

We have a Mac user who has installed version 2.30.88 from Box's download page. After installation it attempts to update to 2.31.64 and fails. We have uninstalled manually and with the Uninstall Box Drive steps on the support page with no luck. Same error.

Version 2.30.88 is functional but the user is prompted repeatedly to update and then that the update has failed.

Any suggestions? Is there a direct download for 2.31.64 we can try instead? Thanks!

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  Rona

  • March 09, 2023 21:11

  Hi Shawn, 

  Welcome to Box Community and I'm here to help! 

  Seems that this issue needs more attention from our Product Support team and I opened a new ticket. We'll be reaching out through email and please keep an eye to your email. 

  Stay well and thanks for posting!

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  David Gwinn

  • March 23, 2023 18:56

  I am repeatedly getting the same error message "Box Drive has failed to update to version 2.31.64."  It also asks to send logs and after sending logs it asks to open a support case with Box.  How does one open a support case?

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  Riss, Jessica

  • June 08, 2023 19:46

  Hi Box Team - Same problem here. Would someone be able to help me?

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  Janise Dixon

  • October 18, 2023 21:34

  Hi Box Team. Same error message here. Do you have a solution?

   

   

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