Missing files

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Laura Torgerson

March 09, 2023 15:43

After syncing Box with my desktop I am now missing dozens of files and not old ones - ones that I have recently used in the past couple of weeks.

They are not in my trash.

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7 comments

Aira

March 14, 2023 02:52
Hi there,

Welcome to the Box Community!

For me to check, may I please have the following:
- Screenshot of what it looks like on Box Drive?
- Have you tried log out/in of the Box app?
- Are the files synced is a collaborated files or owned files?
In the meantime, please try to manually reset your Box Drive. See steps here: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

Looking forward in assisting you.
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Laura Torgerson

March 16, 2023 00:32
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Laura Torgerson

March 16, 2023 00:33
Yes, tried logging out and logging back in. Synced everything multiple times. Checked trash.
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Laura Torgerson

March 19, 2023 22:19
I have manually reset Box. My files were no where to be found in any unsynced folder. I uninstalled Box and then reinstalled it. Still no files.
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Laura Torgerson

March 19, 2023 22:22
Also, the files that are missing are owned. No collaboration with anyone else
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Laura Torgerson

March 23, 2023 02:37
/Users/lauratorgerson/Library/CloudStorage/Box-Box/LNT/taxes & financials/2022 charitable.xls

This is the path for one of my missing files. Cannot open it though as it says it has been deleted or is inaccessible.
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Laura Torgerson

March 23, 2023 02:37
Why am I unable to submit a support ticket?
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