Space not freeing up

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Helen

• March 13, 2023 20:17

Good morning!

I hope you can help - I have removed hundreds of files from my Box storage but the total space hasn't altered. It reads over 17GB and it should be much less than 5GB. Can you help get this to read the correct value please?  

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  Aira

  • March 17, 2023 08:44

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

  Let me know if you have any further questions.

  Thanks!

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