Got an error code trying to update Box

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Diedre Braverman

• March 14, 2023 18:09

Up to date software on MacBookPro

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  Rona

  • March 14, 2023 22:14
  • Edited

  Hi Diedre, 

  Welcome to Box Community and I'm here to assist! 

  Can you please uninstall your Box Drive application and and reinstall it here? See if this update will continue to display your error code. 

  Should the issue persist, kindly contact our Product Support team by creating a ticket. 

  Hope it works!  Let me know how it goes.

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  Diedre Braverman

  • March 15, 2023 18:15

  Hi Rona,

  I am unable to turn Box off in order to uninstall it. It does not appear in my system tray, the key-combination did not work. And when I try Force Quit, it does not appear in the list of apps I am able to quit.
  
  I do not know how to quit it.

  Thank you.

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