The amount of data synced does not match the amount of data used

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丸山光昭

• March 16, 2023 08:32

Unlike the actual storage, the storage has reached the upper limit.

File cannot be uploaded

Please restore the correct storage capacity

 

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  France

  • March 20, 2023 13:49

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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