Cannot set up 2FA

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Andrew Kishino

• March 18, 2023 04:59

Hi, 

I wanted to set up 2FA on my account, but when requesting a QR code for an authenticator app, the dialog box remains stuck on "Generating...". I also tried SMS, which said "invalid number" and email, which gave a similar response.

Any assistance would be greatly appreciated.

Thanks!

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• 

  France

  • March 20, 2023 20:23
  • Edited

  Hi Andrew, 

  Welcome to the Box Community, I'm happy to help!

  To make sure that every angle is checked, can you try the following initial troubleshooting tips to resolve this issue:

  • Please ensure your web browser is the latest version.
  • Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
  • Try different browser such as Safari, Firefox or Chrome or use incognito mode.
  • Try disabling plugins/ extensions from your browser.

  Let us know how it goes and if you have any questions!

  Regards, 

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