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Box hit an unexpected problem

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Box User

Received this Popup.

"Unfortunately you will have to manually upgrade to the newer release once this issue i resolved. Please report this issue to the Box User Services Team."

Could not find Box Users Services Team. 

What do I do -uninstall & re-install.

Why can I not access the box folders that were also saved on the PC? There is no Box folder anywhere.

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3 comments

Date Votes
  • Aira

    Hi there, 

    Welcome to the Box Community!

    For me to check, may I please have a screenshot of what it looks like on your end? Could you please confirm if Box Drive or Box Sync is currently installed in your machine? 

    Looking forward in assisting you. 

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  • Box User

    Box Drive is installed on my machine

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  • Box User

    Any progress?

    All the folders that were synchronised between PC & Cloud no longer exist on PC!

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