No confirmation code

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December 03, 2020 17:09

I have been trying since yesterday to access a Box folder that requires 2 factor authorization. I enter my mobile phone number and... nothing. My phone is working fine, I have sent and received text messages several times today.

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7 comments

France

December 03, 2020 20:22
Hi Anne,

Welcome to the Box Community!

This would be something our Box Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

Thanks for your patience!
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Tanya Leal Soto

January 12, 2021 21:46
Hello did this ever get resolved? i am having the same issue. Can't access files because my mobile is not getting a text with the verification code, please help
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France

January 12, 2021 22:08
Hi Tanya,

Welcome to the Box Community!

This will require our Box Support team to work directly with you so I've gone ahead and created a ticket for you with our support team.

Please check your email for details.
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Erkan İnanç

February 15, 2021 22:11
the same problem exists in another account of me
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Erkan İnanç

February 20, 2021 18:07
my problem is not fixed.
the verification code goes to my old phone number and my carrier says my line is canceled
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Box User

August 16, 2021 10:16
i am having the same issue. Can't access files because my mobile is not getting a text with the verification code, please help
My account is cuongtranduc1612@gmail.com
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Ashley Osborne

December 13, 2023 15:12
Hi - I have a customer that has the same issue and it has been a week of being unable to sign in. (They request a code and it never shows. Can't get 2 step authentication off.) Has this issue been resolved for those above?
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