NEED TO CANCEL and REFUND

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Heather OHara

• December 10, 2020 22:07

I am not using the service and need to cancel.  When I go through the process of cancel account it says something went wrong and can not do it at this time.  I need a refund and need to cancel.

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  France

  • December 10, 2020 22:44

  Hi Heather, 

  Welcome to the Box Community! 

  I understand you are having issue trying to cancel your account.

   

  This seems like it might be an issue that requires some account specific information, so I've submitted a case on your behalf.

   

  You should be receiving an email confirmation shortly.

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  Heather OHara

  • December 10, 2020 22:46

  Thank you

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  Susan Baker

  • December 11, 2020 15:24

  I have never used the account and signed up accidentally.  I requested a refund immediately and have not heard from the refund department.  

   

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  Carol Gray

  • December 11, 2020 17:35

  Box is not the solution I want and I am cancelling my subscription and expect a full refund. It is impossible to do this through the site and I have tried every step. Will someone please get back to me and tell me how I can get a refund? Carol Gray

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  France

  • December 11, 2020 17:50
  • Edited

  Hi Susan and Carol, 

  Welcome to the Box Community!

  You may follow the steps in this article on how to cancel your Box account: Canceling Your Box Account

  You may also email cancel@box.com or if you are having issues and unable cancel your Box account, submit a ticket here with our cancellations team: https://support.box.com/hc/en-us/requests/new 

   

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