Storage Used inconsistency with the folder size displayed on app and browser

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  • France

    Hi Kuansen2, 

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Best,

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