Problem with 'Open with Excel Online' not Working

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cladhaire

• January 21, 2021 12:15

When I click 'Open with Excel Online' a new tab opens, but the tab gets stuck in this constantly reloading loop. The graphic below shows this.

• MacOS Catalina 10.15.3, Safari 13.0.5
• Box Drive installed 2.19.294
• Microsoft Business account is enabled and connected, and also installed on the system. This was working before but it's not now.
• Box Tools installed & extensions enabled.

 

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  France

  • January 21, 2021 20:34

  Hi Cladhaire, 

  Welcome to the Box Community!

   

  This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

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  Mike Bassick

  • March 05, 2021 15:51

  Has this been addressed/resolved?  I'm experiencing the same issue.

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