Box Sync folder empty, but Storage space used is 11.9GB

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Davide Caracausi

• January 29, 2021 07:39

Hi,

I have problems with used space. I also deleted all the files but the used storage is 11.9GB by 50.0GB. Can you correct it?

Thank you

1

• Official comment

  

  France

  • January 29, 2021 19:05

  Hi Davide, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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