Total item count and retrieved item count doesn't match.

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satishgarneni

• February 02, 2021 16:23

Hello Box team,

I am seeing an inaccurate item count in my Box root folder. Could someone help me figure out this issue?

Thanks,

Satish.

0

• Official comment

  

  France

  • February 02, 2021 20:34
  • Edited

  Hi Satishgarneni, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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