Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Status

Missing folder

Follow
New post
meandanitoo

2nd request. Can someone please assist and/or update me on the status of theiddihe missing folder "sims ,2 stuff"? I know it has been more than 14 days and there is no guarantee but I am hopeful. [personal information--redacted] is the account/user name

0

Comments

3 comments

Date Votes
  • France

    Hi there, 

    Welcome to the Box Community!
     
    This will require our Box Support team to work directly with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details and updates.
     
    Best,
    0
    Comment actions Permalink
  • Amanda Morris

    Hello,

    We had a collaboration folder and now it is missing, can someone at BOX help us recover the folder?

    0
    Comment actions Permalink
  • France

    Hi Amanda, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
     
    Best,
    0
    Comment actions Permalink

Please sign in to leave a comment.