Misleading UI, thought I was purchasing Monthly NOT ANNUALLY

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Michael Hsiu

• March 20, 2021 20:42

The UI was very misleading and I thought I was purchasing a Monthly subscription, not an Annual one and I got charged $120 upfront, to my shock. I want to convert my Annual subscription to a Monthly one. Please help me fix this.

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  France

  • March 22, 2021 20:16

  Hi Michael, 

  Welcome to the Box Community!

   

  This would be something our Billing associates can help you with and it seems you already have an open ticket for similar issue.

   

  Please continue working with our Billing department and check your email for updates.

   

  Thanks for your patience and please comeback and let us know how it goes.

   

  Best,

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