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Adding email address / merge

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Kelley Escobedo

My company merged with a larger company and we all got new email addresses.  how can i link my old email address to the new one on Box?  i have tried going to add email address under both accounts but it gives me an error.  Thanks

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7 comments

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  • France

    Hi Kelley, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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  • Samantha Niles-Jensen

    I am having the same issue. I previously created different box accounts each time someone shared something with a different email address but now I'd like them all under the same account. I tried adding the email addresses in account settings but it just said "an error occurred". I figured maybe it was because accounts with those addresses already existed so I deleted the accounts but it still gives me the unhelpful error message. What can I do to fix this problem?

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  • Tammy Dama

    I'm having that same issue.  I have an account under one email now I have new email due to getting married and I need to link these. Please help

     

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  • Jeff Harper

    Hello - I have two separate box accounts. I'd like to access both with one login (I'm co-admin on both), but getting an error when I add a linked email. 

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  • France
    • Edited

    Hi Everyone, 

    Welcome to the Box Community!

    @Tammy, please follow the steps in this article on how to link another email address in to your Box: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail 

    @Jeff, please be advised that you cannot link an email address that already linked for another Box account, and there is no option to use one login for multiple accounts in Box. If you must and these two account belong to the same Enterprise, what you can do is merge the accounts by "Delete and transfer". You may delete one account and then transfer the content of that account to the other you wish to remain and continue using. Once the account is deleted, you can link the email from the deleted account into your existing one. Check out this article to learn more about this process: https://support.box.com/hc/en-us/articles/360043694514-Deleting-a-User-and-Transferring-Their-Content 

    Thanks for reaching out and let us know if you have any questions!

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  • Chad McMurry

    Like the original poster, my firm recently merged with another.  I need to keep access under my previous email address but now am accessing files shared to my new account.  What's the process?

    Thanks for your help.

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  • Jeff Harper

    Chad McMurry I ended up sharing (with co-owner rights) the upper-level folder from my old account to my new company account. Works seamlessly.  

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