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You installed an older version of Box Drive on top of a newer version.

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I recently received an update notification through Box Drive. I installed the update, but now when trying to open the app, I get a "Box Drive has encountered an issue" popup box. The popup states "You installed an older version of Box Drive on top of a newer version."

Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."

And then forces me to quit the app. I need guidance on fixing this problem asap.

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Comments

8 comments

Date Votes
  • France

    Hi there, 

    Welcome to the Box Community!

    It seems that there is still an old Box Drive being recognized by your machine. Can you please try to uninstall Box Drive and re-install it by following the steps on the links below and see if this will resolve the issue?

    Let me know how it goes!

    Best,

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  • Tracy Home

    I have had the same problem.  I followed the steps above and keep encountering the same problem when I try to reinstall.

    Please help!

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  • Marketing, Admin

    Me too. The above is not working

     

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  • Erin Brannan

    Those instructions are not working for me either.

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  • France

    Hi Erin, 

    Welcome to the Box Community!

    I'm sorry to hear that the steps I shared in this article is not working for you. 

    Can you submit a ticket with our support team for this issue on this page so the team can further investigate?

    This may will require our our Support team to work directly with you.

    Please come back and let us know how things go with support!
     
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  • Chad Pritts

    I am having the same issue. Please help!

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  • QLKBUI

    I just bought a new MacBook Pro and am having the same issue.  Please help. I tried uninstalling, reinstalling many times.  Did not work.

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  • Tanya Le

    Same here, with the Macbook Air. I think a Box update will be needed to work with the new M2 Chip perhaps. 

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