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Cannot Change My Email Address

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Gary W Mills

Following the instructions I've read on this forum does not allow me to change my original email address.  On my screen where I should be able to add another email address there is only a link to upgrade my account.  I have an Individual account and do not need or want to upgrade at this time.  I do not want to lose any of the documents I have in Box by experimenting with a new account or anything like that.  Can you help me change my original email address, please?  BTW, I must change my email address because my ISP and email provider is out of business and has given me a one year grace period to get a new address, which I have.  Thanks!

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2 comments

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  • France

    Hi Gary, 

    Welcome to the Box Community!

    If you need to change the Primary email address linked to your Box account, please follow the steps in this article:

    Basically, you need to add another email into your account and once you have already linked and verified the secondary address you will see the  Make Primary button to make it your primary email address. 

    If you encounter any error when changing your email from here, please each out to our support team by clicking on the “Contact Support” link just above this page so they can investigate further.

    Best,

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  • Tony Guard

    France,

    Like Gary... there is not an option to "add another email" on my account page... only, "upgrade your account". What are my options to get another email associated with my account if there is not that selection available?

    Thanks

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