Why does Embed Box remove link to open files on mobile UI?
We are using the Embed Box feature. On desktop, this loads an iframe with folders and provides a clickable link for me to open my file.
On mobile (using Safari or Chrome browser), the embed box loads, I can click through the folders, but the file itself is not clickable. A developer confirmed that the element goes from a button on desktop to a non-button on mobile. Why is this? It's not intuitive to have to click the "..." button to load the preview.
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Hi there,
Welcome to the Box Community!This would be something our Box Support team would like to investigate with you and may require specific account information.I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details.Thanks for your patience!
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