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2 comments

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  • France

    Hi Anil, 

    Welcome to the Box Community!
     
    This would be something our Billing Team can help look into and may require specific account information.  
     
    It seems you already have an open ticket for this issue with Billing though, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
     
    Best,
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  • Jaime Chew Siew Fun

    hi Box Team, 


    Currently, I also facing the same issue, we've updated our billing info months ago, but we still receive an email saying that our billing hasn't gone through, please advise to proceed with payment smoothly.

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