Box User Interface Issues, Non-responsiveness of Support, Box Platform with Enterprise & Apparent Billing Security Problem

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  • France

    Hi Lori, 

    Welcome to the Box Community!

    I'm really sorry for all the trouble you encountered.

    As I have checked, our billing team appears to be looking into your partner's open ticket for this issue and they have replied on his ticket.

    Please continue working with them and check your email for updates.
     
    Thanks for your participation in the forum!
     
    Best,
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