Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Status

How do I access folders created by someone who is no longer in the company?

Follow
New post
KATE ROBINSON

Hi there,

My predecessor left the company before I started my role. His handover notes were in Box. I see this message when I click on the Box link: This shared file or folder link has been removed or is unavailable to you.  His email ID has been removed from our systems. How do I restore these files and folders?

0

Comments

2 comments

Date Votes
  • France

    Hi Kate, 

    Welcome to the Box Community!

    If the owner of the link you are trying to access in Box has left the company, there is a possibility that his account has been deactivated/ deleted thus his contents are no longer accessible.

    I would suggest reaching out to your admin and let them know of your situation. If his contents were deleted with his account, your admin would have to submit a request to Box product support to see if the account and his contents are still recoverable.

    Best,

    0
    Comment actions Permalink
  • DAVID KAHAN

    Hi

    I have same issue as Kate.

    How do I find out who is "my admin" to contact ?

     

    many thanks

     

    0
    Comment actions Permalink

Post is closed for comments.