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Box Status

Box Drive not syncing

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Kaitlyn Risner

Since the most recent update, documents will not fully load to Box from the Box Drive extension. The documents load with a red error dot. Many of my coworkers are facing the same issue. Please update again soon to fix this glitch. 

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Comments

18 comments

Date Votes
  • Andrew O'Hara

    This is also occurring for my organization. Tried logging out of box and logging back in, but it would not let the user sign back in. Gave a network error, but this is occurring for several users in different locations, some in-office and some out of office. 

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  • mmd0404

    This is also occurring for some of our users on files uploaded this morning. I had the user move the file to reupload and it sync'd up. But others are submitting similar issues. 

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  • Gus Vaughn

    This is happening at our location as well. It looks to be a network issue on Box's end.

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  • Chris Nguyen

    Same issue for us (Los Angeles)

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  • Rinnan, Cheryl

    Same issue for Minneapolis

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  • Lisa Tamborello

    Major issues for us too, it's unusable by almost all of our team. No indication on the Status page, though.

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  • ITAdmin81

    They finally updated the status page.

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  • IT Services

    We are seeing the same issue with Box Drive on Macs in the Northeast U.S. this morning. People have restarted their Macs, but the issue remained. One person had the issue go away (at least for the one file they had the red dot "!" issue). Another user signed out of Box Drive and now when they sign in, they get an error that there is a problem with the app. People do not have internet access issues since they can still browse the web and use Zoom.

    Here are the screenshots of Box Drive when the person signs back in (1 of 2):

    Clicking "Show Error Details" (2 of 2):

     

     

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  • Chris Nguyen

    I received the same error as the first screenshot provided by "IT Services"

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  • IT Services

    @Chris Nguyen, I'm guessing you will see the second screenshot if you click "Show Error Details" shown in the first screenshot, but it probably doesn't matter.

    For everyone: Box has posted that they are investigating an issue with Box Drive. See the following on box.com for more info:

    https://status.box.com/

    https://status.box.com/incidents/g5f7fm6x54kr

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  • Claudia Fischer

    Hello all,

    are you still having an issue with box not syncing? I still have the red dot so my documents are not syncing to the platform. I'm not on a payment plan, so I wonder if that might have anything to do with it? 

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  • Phillip Heasley

    Hello. I am having some issues with Box not syncing across my devices.

    In my account, it shows that things are "synced." However, when I open up individual documents, I do not see the changes from previous days, and the dates for the version are not updating.

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  • Hannah Arem

    Some of the folders on my Box Drive have a red icon and are not syncing with updates made by my team members. When I sign in online the folders are updated but they are not updating in Drive. How can I get Drive to sync?

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  • Xiao Liu

    I also have this issue.

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  • David Herrick

    Same issue for us. It's become an unworkable situation since the latest macOS update to Monterey 12.5. We're looking at other options–Box Drive was working pretty solid for the last few years, and now this.

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  • Jonathan Collins

    It’s definitely been weird for me and my coworkers using box drive with the MacOS integration. The files will sometimes fail to synchronize but it won’t appear in the errors or in the old directory that houses Un-synced files. It is labeled as not existing. I have to move files out, let drive wait a minute, then move it back in and often times it re-syncs.

    The issue has to do with MacOS according to the support ticket I have open.

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  • Jon Hindlemann

    So I am 'assuming' that I am not the only one that's still experiencing this issue? I'd never noticed this lag before yesterday but it's a Show Stopper if Box

    hasn't addressed this yet per 2-year old comments.

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  • Rafi

    It doesn't sync for me either, in addition to the fact that I have no available space even though I don't have any files in my storage, it gives me 10 GB of 10 GB used

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