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Shareable link doesn't appear when right clicking on folder in Mac app

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Jordi Bosch Gomez

Hi there,

I'm a Box Mac app user and every now and then when right-clicking on a folder I want to share the shareable link doesn't appear, and I find myself opening Box on the browser, searching for that folder, and get the shareable link there (which I find time consuming). This happens once or twice a week. Every time it happens I check my internet connection and no problem there.

What can I do?

Thanks

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  • Rona

    Hi Jordi, 

    Welcome to Box Community! 

    Sorry to hear about your issue creating Shared Links in Box Drive and to resolve it please disable/re-enable Box Drive's Finder extension. To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by force-quitting Finder and then re-starting it.

    Kindly visit our Community article here for reference and should the issue persist you may reach out to Box product support at support.box.com. 

    Hope it helps! 

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