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3 comments

  • Box User

    ...and I can't contact support unless I'm a premium member? So are my files being held ransom?

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  • Rona

    Hi there, 

    Welcome to Box Community, 

    This will require our Box Support team to work directly with you. I've submitted a support ticket and rest assured that one of our teammates will reach out to you shortly. 

    Stay safe and healthy, 

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  • Box User

    This has also happened to me. Now my files are gone and I'd like to know how to recover them.

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