530 Error

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Simon Li

• April 25, 2021 09:57

Hello there

We've developed a third-party app that uses box API. However, some of our users encounter error: <530 Box: FTP is not enabled for free users. Upgrade here: https://www.box.com/upgrade>, when they try to connect their box with FTP to our app.

Is there any solution for this issue?

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  bx_dev2

  • April 25, 2021 16:48

  Are they on a paid Business or Enterprise Box plan? FTP is available to business and enterprise accounts — except trial accounts — for bulk migration of data. It is not available for personal accounts (free or pro). ->https://support.box.com/hc/en-us/articles/360043697414-Using-Box-with-FTP-or-FTPS 

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  Santosh Bhosale

  • December 15, 2023 18:35

  Hello, 

  I am trying to upload the data to box folder for the client via filezilla. It is throwing me an error that 530 authentications failed. I did try resetting the password, but it did not work. 

  Could you please look into this?

  Thanks

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