Asking to pay for storage

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Jackie Redd

• May 07, 2021 15:02
• Edited

When I go into my office's Box account to upload files, it asks me to pay for more storage.  what am I doing wrong.  I have nothing in my own Box so it can't be that I don't have enough storage.  here is what it says I have used

Account Type

Storage Used

526.0 B of 10.0 GB

0

• 

  France

  • May 07, 2021 19:58

  Hi Jackie, 

  Welcome to the Box Community!

  You maybe encountering an issue related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

  Best,

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