Files Copied to Files iOS App Do Not Upload to Box Cloud

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9 comments

  • France

    Hi Michael, 

    Welcome to the Box Community!

    Can you make sure that you have the latest Box for iOS installed on your apple devices?

    Also, have you tried to logout from the Box app, close it, open it again and login and then re-attempt saving your files to Box via Files app?

    If that still doesn't resolve the issue, this would be something our Product Support team can help you investigate. If you need further assistance, you may reach out to our support team and submit a ticket by clicking on the “Contact Support” link just above this page.

    Best,

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  • Michael Seica

    Hello France,

    Thank you for getting back to me.

    Yes, I do have the latest version of the Box app installed on my Apple devices. However, your suggestion to log out and log back in in the Box app apparently solved the issue on Files on both my iPhone and iPad. Initial testing shows proper behaviour now. 

    Thank you, again, for your help.

    Michael

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  • France

    Hi Michael, 

    You're most welcome! I'm glad to hear the issue is resolved now.

    Thanks for your participation in the Community!

    Regards,

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  • Hayden Whitworth

    Hi France.

    I’ve had this exact same problem that seems to have started around the same timeframe.

    My iOS and Box versions are all up to date.

    I fixed the problem a month ago by logging out of Box and then logging in again, but the problem has returned again.

    I’ve logged out AGAIN and it seems to be working again, but this shouldn’t be happening and is annoying because logging out of Box means I lose all of the files that are “waiting” to upload in Files.   

    Is there something else going on here?

    Thanks

    Hayden

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  • Tiago Relva

    I have the same issue a lot of times. Deleting the Box app or logging off and on deletes all the files that were “waiting” to upload. 

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  • Chris McClanahan

    Same issue here. We are using box to run inspection forms and cannot afford to lose a day or 2's worth of work by resetting Box. 

     

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  • Pascal Marcil

    Same issue here ! We use Box for EMM, and we have the same issue for approximatively 3 users

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  • Pascal Marcil

    Is there a chance that this bug will be fix with the new iPadOs 16 ? We have many user in here with this problem. You need us to come here and report the problem to see how many user it touch ?

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  • Pascal Marcil

    Hello ! Any news about this bug ?

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