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Box Sync files are taking up HD space not associated with sync folder.

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3 comments

  • France

    Hi Theodore, 

    Welcome to the Box Community!

    If you've already configured Box Sync folder location on your E Drive, it should only take up storage in that location

    Can you confirm, do you perhaps have Box Drive installed as well?

    Best,

     

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  • Ted

    Hi,

    Yes, confirmed no box drive installed. However, when I quit box sync, 3-4 GB of storage comes back on Drive C: 

    That's how I know it's Box Sync that's taking up space. 

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  • France

    Hi Ted, 

    Thanks for checking.

    This may require our support team to help investigate so I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
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