Big Sur May update breaks Box Drive

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Glenn Bach

• May 25, 2021 20:20

My Mac just updated last night, and this morning Box Drive gives the system extension failed to load error. It doesn't appear in Security & Privacy, so there's nothing to re-enable. I saw that there were similar errors back in November, but this is new.

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  France

  • May 25, 2021 22:22

  Hi Glenn, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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  Matthew Whoolery

  • May 25, 2021 23:39

  Same problem on a Mac, just updated to Big Sur 11.4.  My computer does not have an M1 chip

   

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  TH

  • May 26, 2021 13:28

  try uninstalling it, restart the Mac and reinstall Box drive.

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  Wayne Carey

  • May 26, 2021 16:09

  uninstalling it, restarting my iMac and reinstalling took care of this issue.

  Follow this link for uninstalling instructions:  https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

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  Glenn Bach

  • May 27, 2021 21:23

  Uninstalling it, restarting the Mac and reinstalling Box drive fixed it for me as well. Thanks!

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