Box Status

Comments

17 comments

Date Votes
  • France
    • Edited

    Hi Vasudha, 

    Welcome to the Box Community!

    If you need to open a ticket with Box Support team, you may do so by clicking on the “Contact Support” link just above this page.

    Make sure to fill in the necessary information and description of your concern and you will receive a confirmation email after submitting your request.

    Best,

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  • Ansel Corona

    I am unable to open a case with box.

    3
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  • Leif Abrell

    When I  click on the “Contact Support” link, there is no place to type in my request or information.

     

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  • kathygraff

    There is no "contact support" link on or above this page.  Please answer the question again.

    13
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  • Peter Mengede

    I have the same problem. There is no support.

    5
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  • Tom Arban

    Ditto on the above; Box has changed this feature it seems in recent past as there was always a way to submit a ticket when messages regarding incorrect storage amounts popped up.  Now there is a circular problem as described above.  Please fix this immediately.  I / we are paying customers for online storage space we don't have access to.

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  • Peter Mengede

    I think I'm done with Box and will have to bite the bullet in order to find a better file storage and transfer option. Any recommendations other than Dropbox? 

    3
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  • Erzsebet Biro

    I need to open a ticket, but it looks it is impossible at the moment, I can't find any menu for that. From BOX our overtime document has been deleted for an unknow reason (nobody deleted this file from our team). And now we can't prove our overtimes. 
    Please answer how can we open a ticket about our issues?

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  • LandQwest Box Admin

    Bumping this issue

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  • WestJet Box Admin

    Also Bumping this issue

    1
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  • Gloria Burlacu

    It's sad that in this period they care so little for their customer. We'll need to look for an alternative solution and drop box.com forever. You'll be losing more than gaining, guys with this approach

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  • Brandon Thompson

    Not sure if this works for everyone, but it looks like you can get to Box Support at the link below:

    support.box.com/hc/en-us/requests/new

    It took me a lot of digging to find it, I see a live chat and phone option as well. It does require you to sign in to view it, so not sure if it's only an option for paid accounts or not. Hope this helps someone!

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  • Noel Peberdy

    Brandon's link above works for me (and I don't pay Box a fortune every month). I successfully submitted a ticket. Hopefull it doesn't go to neverland.
    support.box.com/hc/en-us/requests/new

     

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  • Appstate Admin

    Link worked for me as well, just had to sign in first. Thank you Mr. Thompson!

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  • Brandon Thompson

    I did a little testing and created a free Box account, that link only shows the Box Community link after signing in with the free account. So unfortunately it looks like only paid accounts (not sure what tier) have access to Box support features, but they should be there if you are on a paid account. Hope this helps someone.

     

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  • Arcana Ciphera

    my account is not a free account - I have been a paying customer of Box for over a decade now, never having been late on a single monthly payment - and when I sign in, all that comes up for me (when I go to the link you provided) is the "Box Community" option. it looks like Box have my account designated as a free account, despite the fact that I pay them every month to use their system. thanks anyway, though.

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  • American House

    It seems we are having the same issue as Brandon Thompson with a business plus account and no way to contact support.

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