Welcome to the new Box Support website. Check out all the details here on what’s changed.

Comments

9 comments

  • France

    Hi Vasudha, 

    Welcome to the Box Community!

    If you need to open a ticket with Box Support team, you may do so by clicking on the “Contact Support” link just above this page.

    Make sure to fill in the necessary information and description of your concern and you will receive a confirmation email after submitting your request.

    Best,

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  • Ansel Corona

    I am unable to open a case with box.

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  • Leif Abrell

    When I  click on the “Contact Support” link, there is no place to type in my request or information.

     

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  • kathygraff

    There is no "contact support" link on or above this page.  Please answer the question again.

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  • Peter Mengede

    I have the same problem. There is no support.

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  • Tom Arban

    Ditto on the above; Box has changed this feature it seems in recent past as there was always a way to submit a ticket when messages regarding incorrect storage amounts popped up.  Now there is a circular problem as described above.  Please fix this immediately.  I / we are paying customers for online storage space we don't have access to.

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  • Peter Mengede

    I think I'm done with Box and will have to bite the bullet in order to find a better file storage and transfer option. Any recommendations other than Dropbox? 

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  • Erzsebet Biro

    I need to open a ticket, but it looks it is impossible at the moment, I can't find any menu for that. From BOX our overtime document has been deleted for an unknow reason (nobody deleted this file from our team). And now we can't prove our overtimes. 
    Please answer how can we open a ticket about our issues?

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  • Arcana Ciphera

    you will not be able to open a ticket with Box, as they have permanently removed personal support for all users except for those with the highest-tiered (read: most expensive) accounts. you cannot call Box Support, you cannot email them, you cannot chat with them, you cannot open a support ticket with them. years ago all paying customers were able to do all of those things, but now - unless you are paying Box literally tens of thousands of dollars per month - you can do none of those things, and you never will be able to again. of course, Box Sales will always be available 24/7 to everyone in the world, as that is the department which takes people's money, but Box Support will have absolutely nothing to do with you unless you are paying them the maximum amount of money humanly/legally possible per month - and even then they probably STILL aren't reachable. this is no big loss, however, being that Box Support is, and always has been, incapable of solving any issues anyway. for years the Box system has been broken in numerous ways (eg: JPG, PNG, HTML, TXT, and PDF files not being publicly viewable the vast majority of the time), and is designed extremely unprofessionally in numerous other ways (eg: no way to adjust the order in which files are listed by default in publicly viewable folders), and Box has never fixed any of it. the system works just well enough to trick new customers at the outset into thinking they're getting a service worth paying for, but once one attempts to use Box's many purported features/functions, one quickly realizes that the entire thing is little more than a heaping pile of garbage. this is why Box Support has made themselves unreachable to virtually all of their customers: they know they can't AND won't solve anyone's issues with the system, so why even pretend otherwise anymore?

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