How to open support ticket in box?
What is the process of opening a ticket in box?
-
Hi Vasudha,
Welcome to the Box Community!
If you need to open a ticket with Box Support team, you may do so by clicking on the “Contact Support” link just above this page.
Make sure to fill in the necessary information and description of your concern and you will receive a confirmation email after submitting your request.
Best,
-
Ditto on the above; Box has changed this feature it seems in recent past as there was always a way to submit a ticket when messages regarding incorrect storage amounts popped up. Now there is a circular problem as described above. Please fix this immediately. I / we are paying customers for online storage space we don't have access to.
-
I need to open a ticket, but it looks it is impossible at the moment, I can't find any menu for that. From BOX our overtime document has been deleted for an unknow reason (nobody deleted this file from our team). And now we can't prove our overtimes.
Please answer how can we open a ticket about our issues? -
you will not be able to open a ticket with Box, as they have permanently removed personal support for all users except for those with the highest-tiered (read: most expensive) accounts. you cannot call Box Support, you cannot email them, you cannot chat with them, you cannot open a support ticket with them. years ago all paying customers were able to do all of those things, but now - unless you are paying Box literally tens of thousands of dollars per month - you can do none of those things, and you never will be able to again. of course, Box Sales will always be available 24/7 to everyone in the world, as that is the department which takes people's money, but Box Support will have absolutely nothing to do with you unless you are paying them the maximum amount of money humanly/legally possible per month - and even then they probably STILL aren't reachable. this is no big loss, however, being that Box Support is, and always has been, incapable of solving any issues anyway. for years the Box system has been broken in numerous ways (eg: JPG, PNG, HTML, TXT, and PDF files not being publicly viewable the vast majority of the time), and is designed extremely unprofessionally in numerous other ways (eg: no way to adjust the order in which files are listed by default in publicly viewable folders), and Box has never fixed any of it. the system works just well enough to trick new customers at the outset into thinking they're getting a service worth paying for, but once one attempts to use Box's many purported features/functions, one quickly realizes that the entire thing is little more than a heaping pile of garbage. this is why Box Support has made themselves unreachable to virtually all of their customers: they know they can't AND won't solve anyone's issues with the system, so why even pretend otherwise anymore?
-
Not sure if this works for everyone, but it looks like you can get to Box Support at the link below:
support.box.com/hc/en-us/requests/new
It took me a lot of digging to find it, I see a live chat and phone option as well. It does require you to sign in to view it, so not sure if it's only an option for paid accounts or not. Hope this helps someone!
-
nice try, Brandon Thompson. that link is a dead end to the Box knowledgebase page, with no option for chat or phone. it's the same page everyone ends up at when they Google "box open support ticket".
if there IS any sort of chat or phone option showing up on that page, it is only because the account logged in happens to be in the highest (read: most expensive) tier offered by Box. even then, however, neither the chat nor phone option actually work. it's all nothing more than an insulting hoax at this point, as Box is no longer offering personal support to anyone anywhere for any reason, period.
Please sign in to leave a comment.
Comments
14 comments