Box Drive doesn't open after BIGSUR update

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Ramis Örlü

• May 27, 2021 11:34

Even following the error message, nothing changes

 

"Box Drive's system extension failed to load. Please make sure that it has been enabled in system preferences > security & privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue."

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  France

  • May 27, 2021 18:20

  Hi Ramis, 

  Welcome to the Box Community!

  Can you try to uninstall Box Drive > restart your computer > reinstall Box Drive?

  • To uninstall Box Drive: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive 
  • To install: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  If the issue persist after reinstalling Box Drive, please go ahead and submit a new ticket with our support team for further troubleshooting by clicking on the “Contact Support” link just above this page.

  Thanks for your participation in the forum and please, let us know how it goes!

   

  Best,

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