My free storage was 50 gb. Why does down to 10 gb after cancelling Personal Pro plan?

Follow

New post

İbrahim

• May 31, 2021 19:33

Hi,

My account is since 50 gb free times. I selected Personal Pro plan and after downgrade to free it is turned 10 gb. Why?

0

• 

  France

  • June 01, 2021 18:27

  Hi Ibrahim, 

  Welcome to the Box Community!

  This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.

   

  Kindly check your email for details and updates.

   

  Best,

  0

  Comment actions Permalink
• 

  Reinaldo Romero

  • September 08, 2023 03:24

  I just noticed that I have the same issue, i cancelled pro and lost my free 50GB 

  0

  Comment actions Permalink
• 

  Box User

  • February 21, 2024 17:11

  Did this get resolved?  I don't want to lose my 50gb if I sign up for a pro plan then later cancel it.

  0

  Comment actions Permalink

Please sign in to leave a comment.