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The page is blank after login

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Henry Ding

After I login in the box on my computer, the page is blank. Although I try to use different browsers( chrome,ie,firefox) , devices and networks, it still.

Device:Dell P72G001, Dell P48G001, REDMI XMA2001-AJ

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Comments

14 comments

Date Votes
  • France
    • Edited

    Hi Henry, 

    Welcome to the Box Community!

     To make sure that every angle is checked, can you do the following tips?:

    • Can you try to clear cache and cookies for your browser? Here is an article that walks through how to do this on the different browsers that Box supports
    • Try logging in to your Box with add-ons or extensions disabled on your browser.

    It's also possible that your firewall is causing this, can you make sure to configure your firewall to allow Box access following this article: Configuring A Firewall For Box Applications.

    Let us know how it goes and if you continue encounter this issue.

    Best,

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  • Henry Ding

    Hi France，

    I've tried to use browsers metioned in the article and configure my firewall, but the problem is still.

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  • William Troxel

    I am having the same issue, and I see it across all browsers (Chrome, Firefox, Edge). I have cleared my cache and cookies and there is no improvement. I have no Box-specific settings in my Extensions. Using Chrome, for which Add-ons is not a thing, my only Extension is an Adobe Acrobat extension; I have tried with it enabled and disabled, with no difference.

    My firewall is not an issue. I am in a corporate environment, and my cubicle neighbor (who does not see this issue) is behind the same Firewall. Any further suggestions appreciated.

     

     

     

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  • Siddharth Saini

    i am having same issue and have tried all the steps listed above, but the issue is still coming.

    Please could you help to resolve it at the earliest?

    Thanks,

    Siddharth

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  • Nicole Keefe

    What is the resolution for this?

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  • Nathan Crandell

    I attempted all of the prescribed aforementioned solutions with no success. I then attempted accessing Box while connected to a different network, which worked. This seems to suggest that the problem lies in the configuration not of the PC, but of the network router the user is connected to. Each ISP/router will be different, but on my Google Fiber, I was able to revert network priority settings to default, restart the network, and restore my access. Hope this helps. 

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  • Paden Knight

    Same problem here.  None of the fixes suggested above are working.  Does anyone know how to actually get in touch with Tech Support?  

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  • John MacIsaac

    Same problem here. have been trying for days. Used different browsers and no results. Logged in from my phone so I know the log in info is correct

     

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  • Murleen Jarnagin

    Ditto to all problems.  Especially, "Does ANYONE know how to actually get in touch with TECH SUPPORT?"

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  • Gwen Gautsch

    I also have this issue. I can access my box account on my phone but not on my laptop from Chrome or Edge.

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  • Rich John

    Same issue with a user I work with.  

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  • Dave

    Same issue,

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  • Shizue Hori

    Same issue. No problem with the iphone app. Any solutions?

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  • Chris Chiasson

    Same. Would be super cool if Box support would just post the solution. I'm sure its super basic and is going to waste my time as well X how many users. 

     

     

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