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When I try to update my credit card information, I get the following error message and cannot upgrade.

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Hi, I am a Japanese user.

When I try to update my credit card information, I get the following error message and cannot upgrade.

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There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

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My credit card payment status is fine and I should have entered my address correctly.
Errors are very confusing and I can't figure out what's wrong.

How can I upgrade?

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Comments

3 comments

Date Votes
  • France

    Hi 白水正剛,

    Welcome to the Box Community!

    This will require our Billing team to work directly with and may require specific account information.  
     
    It seems you already have an open ticket for this issue with Billing though, please continue working with them and check your email for updates.
     
    Thanks for your patience and participation in the community!
     
    Best,
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  • Nauman Jaffar

    I have the same issue and cannot seem to get this updated and open ticket and no contacted me

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  • Laurie Schultz

    This error is a joke.  Its happened to me now twice (both annual renewals).  Fix your website.  I am now queued again for a ticket with support.. no phone option either? 

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